Privacy Policy and Messaging Terms and Conditions

The Laundry Coin respects your privacy. This Privacy Policy explains how The Laundry Coin collects, uses, protects, retains, and discloses personal information when you:

• Visit our website at TheLaundryCoin.com;
• Contact us by telephone, email, website form, or text message;
• Request or purchase our laundry services;
• Use our Wash & Fold, pickup, or delivery services; or
• Otherwise interact with The Laundry Coin.

By using our website, communicating with us, or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Your name;
• Mobile or other telephone number;
• Email address;
• Pickup or delivery address, when applicable;
• Laundry order information;
• Laundry preferences and special instructions;
• Payment and transaction information;
• Customer-service questions;
• Text messages, emails, and other communications;
• Feedback or survey responses; and
• Any other information you choose to provide.

Please do not send highly sensitive personal information, such as Social Security numbers, account passwords, medical information, or complete payment-card numbers, through ordinary email, website forms, or text messages.

Information Collected Automatically

When you visit our website, we and our website service providers may automatically collect certain technical information, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Links selected;
• Date and time of visits;
• Referring website;
• General location derived from your Internet Protocol address; and
• Cookie and similar technology information.

We may use this information to operate, maintain, secure, analyze, and improve our website.

Payment Information

Payments may be processed through third-party payment processors, financial institutions, laundry payment systems, mobile applications, or other payment providers.

These providers process payment information under their own privacy policies and security practices. The Laundry Coin generally does not receive or retain your complete debit-card or credit-card number when a transaction is processed by a third-party payment provider.

2. How We Use Personal Information

We may use personal information to:

• Provide self-service laundry and Wash & Fold services;
• Create, process, manage, and complete customer orders;
• Coordinate laundry pickup or delivery;
• Notify customers when an order is ready;
• Communicate about order status, payment, scheduling, delays, or service issues;
• Respond to questions and customer-support requests;
• Confirm laundry preferences and special instructions;
• Resolve complaints or disputes;
• Process payments and maintain transaction records;
• Operate, maintain, secure, and improve our website;
• Understand how customers use our website and services;
• Detect and prevent fraud, misuse, unauthorized activity, or security incidents;
• Maintain accounting, tax, insurance, and business records;
• Enforce our policies and agreements;
• Protect the rights, safety, and property of The Laundry Coin, our customers, employees, and others; and
• Comply with applicable legal and regulatory obligations.

We do not use telephone numbers provided for customer-service communications or order updates to send promotional text messages unless we obtain separate consent where required.

3. Text Messaging and SMS Communications

Types of Messages We Send

The Laundry Coin's messaging program consists primarily of general conversational messaging used to answer questions and provide support to customers.

Messages may also include service-related communications requested by the customer, such as:

• Responses to questions;
• Customer-support communications;
• Wash & Fold order updates;
• Pickup or delivery coordination;
• Order-ready notifications;
• Payment or invoice questions;
• Changes, delays, or problems affecting an order;
• Service-related follow-up communications; and
• Other communications directly related to a service requested by the customer.

Our customer-service messaging program is not intended for unsolicited promotional or marketing messages.

Consent to Receive Text Messages

You may consent to receive text messages by:

• Sending a text message to The Laundry Coin;
• Asking us to communicate with you by text;
• Providing your mobile number when placing an order;
• Selecting an SMS consent option on our website or another form; or
• Otherwise expressly agreeing to receive service-related text messages.

By requesting or consenting to text-message communication, you authorize The Laundry Coin to send general conversational, customer-service, and order-related SMS or MMS messages to the mobile telephone number you provide.

Messages may be sent manually or through a messaging platform.

Consent to receive text messages is not a condition of purchasing goods or services from The Laundry Coin.

Message Frequency and Charges

Message frequency will vary based on your questions, customer-support needs, order activity, pickup or delivery arrangements, and other communication needs.

Message and data rates may apply for messages sent to you from The Laundry Coin and for messages you send to The Laundry Coin.

The Laundry Coin does not charge a separate fee for receiving customer-service or order-related text messages.

If you have questions about your text-message or data plan, contact your wireless provider.

How to Cancel or Opt Out

You may cancel the SMS service at any time by texting STOP to the telephone number from which you received messages.

After you send the SMS message STOP, we will send you an SMS message confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us through that messaging program.

If you later want to join again, sign up or provide consent in the same manner you did originally, and we will begin sending SMS messages to you again.

We may also recognize other commonly used opt-out requests, including CANCEL, END, QUIT, or UNSUBSCRIBE.

Opting out of text messages does not prevent us from communicating with you through another available method when necessary to complete an active order, address a payment matter, or respond to a request.

SMS Help Instructions

If you are experiencing issues with the messaging program, reply HELP. For additional assistance, contact The Laundry Coin at info@thelaundrycoin.com or call (541) 920-3600.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Text-message delivery is subject to wireless carrier availability, network conditions, device compatibility, and other circumstances outside The Laundry Coin's control. Messages may be delayed or may not be delivered.

Telephone Number Changes

You represent that you are authorized to use the telephone number you provide. Please notify us if your telephone number changes. When reasonably possible, you should opt out before discontinuing, transferring, or reassigning a telephone number.

4. Data Sharing

No Promotional or Marketing Sharing

Customer data is not shared with third parties for their own promotional or marketing purposes.

The Laundry Coin does not sell, rent, transfer, share, or disclose consumer personal data to an external organization for the organization's own use or for any unrelated purpose.

We do not transfer, share, or disclose consumer personal data, including mobile numbers and SMS consent records, to any external organization for its own use or for any unrelated purpose.

Mobile Opt-In and Consent Information

Mobile opt-in information and SMS consent records are never shared with anyone for any purpose.

Any information-sharing practices that may be described elsewhere in this Privacy Policy expressly exclude mobile telephone opt-in information; SMS consent records; text-message opt-in records; and records showing that a consumer agreed to receive text messages.

Mobile opt-in and consent information is not shared with third parties, affiliates, service providers, external organizations, or other entities for marketing, advertising, promotional, analytical, or unrelated purposes.

Limited Service-Related Sharing

Except for mobile opt-in and SMS consent records, which are excluded from information sharing as stated above, we may share limited personal information only when strictly necessary to provide, operate, secure, or support a requested service. This may include limited information provided to organizations that assist with:

• Website hosting and maintenance;
• Online forms;
• Email delivery;
• Payment processing;
• Laundry order management;
• Pickup or delivery coordination;
• Data storage;
• Information security;
• Website analytics;
• Accounting;
• Insurance; and
• Legal or professional services.

Any permitted service-related sharing is limited to the minimum amount of information reasonably necessary to provide the requested service.

Organizations receiving permitted information are not authorized by The Laundry Coin to use, sell, transfer, disclose, or share it for their own purposes or for any unrelated, promotional, advertising, or marketing purpose.

Internal Controls and Provider Restrictions

The Laundry Coin maintains reasonable internal controls and provider restrictions designed to prevent unauthorized access, use, transfer, disclosure, or sharing of consumer personal information. These controls may include:

• Limiting access to authorized personnel;
• Restricting the purposes for which information may be used;
• Requiring providers to protect the confidentiality of information;
• Limiting disclosure to the minimum information necessary;
• Using password, authentication, and account-access controls;
• Maintaining internal data-use and sharing restrictions;
• Reviewing how information is collected, accessed, stored, and disclosed; and
• Taking reasonable steps to address identified privacy or security concerns.

Legal and Safety Disclosures

Subject to the mobile opt-in exclusions described above, other personal information may be disclosed when:

• You direct or authorize us to make the disclosure;
• Disclosure is required by applicable law, court order, subpoena, or valid government request;
• Disclosure is reasonably necessary to investigate fraud, misuse, unlawful activity, or a security incident;
• Disclosure is reasonably necessary to protect the rights, safety, or property of The Laundry Coin, our customers, employees, or others; or
• Disclosure is reasonably necessary to enforce our agreements or policies.

These circumstances do not authorize the sharing of mobile opt-in information or SMS consent records for marketing, promotional, advertising, analytical, or unrelated purposes.

5. Business Transactions

Subject to applicable law and the mobile opt-in exclusions described in this policy, personal information may be transferred as part of a merger, acquisition, financing, sale, reorganization, bankruptcy, or transfer of some or all of The Laundry Coin's business or assets.

Any recipient will be expected to handle the information consistently with applicable law and the commitments contained in this Privacy Policy.

6. Sale of Personal Information

The Laundry Coin does not sell or rent customers' personal information.

We do not sell or share personal information for targeted advertising, marketing, or promotional purposes.

We do not sell, rent, transfer, or share mobile telephone numbers, mobile opt-in information, SMS consent records, or text-message opt-in information.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to operate website features; remember preferences; understand website traffic; identify technical problems; improve website performance; and protect the website from misuse or unauthorized activity.

Your browser may allow you to block or delete cookies. Blocking certain cookies may affect the availability or operation of some website features.

Third-party services used on our website may collect information according to their own privacy policies.

Cookies and website analytics are not used to share mobile opt-in information or SMS consent records.

8. Information Security

The Laundry Coin uses reasonable administrative, technical, physical, and organizational safeguards designed to prevent unauthorized access to, use of, loss of, alteration of, disclosure of, transfer of, or sharing of personal information. These safeguards may include:

• Limiting access to personal information to authorized individuals;
• Using password-protected accounts and systems;
• Applying appropriate authentication and access controls;
• Limiting the amount of personal information collected and retained;
• Using reputable website, payment, telephone, and technology providers;
• Maintaining internal policies and provider restrictions regarding data use and sharing;
• Reviewing how customer information is collected, stored, accessed, transferred, and disclosed; and
• Taking reasonable steps to address identified privacy and security concerns.

We also seek to use service providers that maintain reasonable security and confidentiality practices appropriate to the services they perform.

However, no website, payment system, telephone system, text-messaging platform, email system, wireless transmission, or electronic storage method can be guaranteed to be completely secure. We cannot guarantee that information will never be accessed, used, disclosed, altered, transferred, lost, or destroyed without authorization.

9. Information Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected;
• Process and document customer orders;
• Provide customer support;
• Coordinate pickup and delivery services;
• Maintain transaction and accounting records;
• Document SMS consent and opt-out requests;
• Meet tax, legal, insurance, and regulatory obligations;
• Resolve disputes;
• Prevent fraud or misuse; and
• Protect our legal rights.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it.

10. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to request that we:

• Provide information about the personal information we maintain about you;
• Correct inaccurate personal information;
• Delete certain personal information;
• Stop using your information for certain communications;
• Stop sending text messages; or
• Answer questions about how your information is used or disclosed.

We may need to verify your identity before processing certain requests.

We may retain information when reasonably necessary to complete a transaction, comply with legal requirements, maintain accounting or tax records, document an opt-out request, prevent fraud, resolve disputes, or protect our legal rights.

To stop receiving text messages, reply STOP to any message from The Laundry Coin. For assistance, reply HELP, email info@thelaundrycoin.com, or call (541) 920-3600.

11. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly use our website to collect personal information directly from children under 13.

A parent or legal guardian who believes a child has provided personal information to us may contact us to request that the information be reviewed or deleted.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment systems, mobile applications, social media services, or other services that The Laundry Coin does not own or control.

This Privacy Policy does not govern the privacy or security practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When we make changes, we will post the updated policy on this page and revise the "Last Updated" date.

Material changes will apply prospectively unless otherwise required by law.

14. Contact Us

If you have questions about this SMS program, our text messages, this Privacy Policy, or our privacy practices, contact:

For SMS assistance, reply HELP to any message. To stop receiving text messages, reply STOP.

15. Messaging Terms and Conditions

The following terms apply to The Laundry Coin's text-messaging program.

1. Messaging Program

The messaging program consists of general conversational messaging to answer questions and provide support to customers.

Messages may also include service-related communications requested by the customer, including Wash & Fold order information, pickup or delivery coordination, order-ready notifications, payment questions, and responses to service inquiries.

2. Cancellation and Opt-Out

You can cancel the SMS service at any time. Text STOP to the telephone number from which you received messages.

After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us through that messaging program.

If you want to join again, sign up or provide consent in the same manner you did originally, and we will begin sending SMS messages to you again.

3. Help and Support

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance. You may also get help directly by emailing info@thelaundrycoin.com or calling (541) 920-3600.

4. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

5. Message Frequency and Charges

Message and data rates may apply for messages sent to you from The Laundry Coin and for messages you send to The Laundry Coin.

Message frequency will vary based on communication needs. If you have questions about your text-message or data plan, contact your wireless provider.

6. Privacy

If you have questions regarding privacy, please read the Privacy Policy contained in the rest of this page.

Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

For privacy questions, email info@thelaundrycoin.com or call (541) 920-3600.